Othniel Errand Boy Services (“we”, “us”, “our”) is a service brand under Othniel Phantasy Technology. By using our website, WhatsApp contact, or requesting any service, you agree to these Terms.

1) Services we provide

We facilitate errands, deliveries, product sourcing, home services and technical services through our in-house team and/or verified agents (“Agents”). Some services may require inspection/confirmation before final pricing.

2) Booking & service requests

• You must provide accurate details (address, phone, item description, timing, instructions).
• We may refuse or cancel a request if it appears unsafe, illegal, or impractical.
• We may contact you for clarification before dispatch.

3) Pricing, fees & payments

• Some services have fixed fees; others depend on distance, urgency, complexity, inspection, and/or product value.
• Product sourcing includes a sourcing fee (as published) plus delivery fees where applicable.
• Where inspection applies, an inspection/call-out fee may be required and may be deductible if the job proceeds (where stated).

4) Product sourcing rules

• We can source items from vendors we deem reasonably reliable; we do not manufacture the products.
• You are responsible for confirming specifications. If you request a specific brand/model, you should state it clearly.
• For high-value items, we may require partial or full upfront payment before purchase.

5) Prohibited requests

You must not request services involving illegal items, stolen goods, fraud, violence, or anything prohibited under Nigerian law.

6) Delivery, completion & proof

• Delivery completion may be confirmed via call, message, photo proof, or recipient acknowledgement.
• Risk transfers upon successful delivery to the specified recipient/location (unless otherwise agreed in writing).

7) Cancellations & refunds

Refund eligibility depends on the service stage (e.g., already dispatched, already purchased items, completed inspection). If we already spent funds or executed work, refunds may be partial or not available.

8) Liability limitations

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses. Our total liability (if any) is limited to the amount paid for the specific service request that gave rise to the claim.

9) Customer responsibilities

• Ensure safe access to locations and proper instructions.
• Ensure your recipient is reachable where applicable.
• Promptly report issues. Delayed reports reduce our ability to resolve.

10) Agent conduct & enforcement

Agents are expected to act professionally. Misconduct may result in suspension or removal. Where appropriate, disputes may be investigated using available proof and communication logs.

11) Privacy

Your data is handled according to our Privacy Policy.

12) Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria.

13) Contact

For questions, contact us via WhatsApp: +2349077344459.